Terms and Conditions

General Terms and Conditions
to use the products and services
available on the dreamvalleycenter.com
website
This document (hereinafter: GTC) contains the rights and obligations of the Dream Valley
Meditation Centre Foundation (hereinafter: Service Provider, Contractor) and the Customer
(hereinafter: Customer, consumer, user, orderer, buyer), who uses the e-commerce services
provided by the Service Provider through the website www.dreamvalleycenter.com
(hereinafter: website, webshop, webshop), collectively: the Parties.
This document will not be filed, it is concluded in electronic form only, it is not a written
contract, it is written in Hungarian, it does not refer to a code of conduct. In case of any
questions regarding the operation of the webshop, ordering and delivery process, please
contact us at the contact details provided.
These GTC apply to the legal relations on the Service Provider’s website
(www.dreamvalleycenter.com) and its subdomains. These GTC are permanently available on
the following website: https://dreamvalleycenter.com/terms/
Service provider data:
Name of service provider: Álomvölgy Meditation Centre Foundation
Headquarters of the service provider.
Place of complaint handling: 2081 Piliscsaba, Panoráma utca 15.
Contact details of the service provider, regularly used e-mail address for contacting the users:
info@dreamvalleycenter.com
Registration number: 01-01-000905
VAT number: 18250303-2-13
Telephone number: +36306129727
Language of the contract: Hungarian
Name, address, e-mail address of the hosting provider: Tárhely.Eu, 1538 Budapest, Pf.: 510.
E-mail: support@tarhely.eu
Basic provisions:
Issues not regulated in these Rules and the interpretation of these Rules shall be governed by
Hungarian law, in particular with regard to the relevant provisions of Act V of 2013 on the
Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce
services and information society services (Act on electronic commerce), and the detailed rules
of contracts between consumers and businesses (Government Decree No. 45/2014 (26.II.).
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The mandatory provisions of the relevant legislation shall apply to the parties without any
specific stipulation.
These Rules shall enter into force on 23 April 2018 and shall remain in force until revoked.
The Service Provider shall be entitled to unilaterally amend these Regulations. The
amended GTC shall be published by the Service Provider on its website on the day of its entry
into force. By using the Website, Users agree that all regulations relating to their use of the
Website shall automatically apply to them.
By accessing the website operated by the Service Provider or by reading its content in any
way, even if the User is not a registered user of the website, the User acknowledges that
he/she is bound by the provisions of the Regulations. If the User does not accept the Terms
and Conditions, he/she is not entitled to view the content of the website. The webshop with
the domain name
dreamvalleycenter.com is based in Hungary and is maintained here. Since the site can be
visited from other countries, the users expressly acknowledge that the governing law in the
relationship between the user and the Service Provider is Hungarian law. If the user is a
consumer, the court of the defendant’s (consumer’s) domicile shall have exclusive jurisdiction
over the consumer in disputes arising from this contract pursuant to Article 26 (1) of the Civil
Code. With regard to other property law matters, the User and the Service Provider submit to
the exclusive jurisdiction of the Central District Court of Buda, the Székesfehérvár Court of
Law in matters falling within the jurisdiction of the court of law (Article 27 (1) of the Civil
Code – jurisdiction agreed by the parties).
The Service Provider reserves all rights with respect to the Website, any part thereof and the
content appearing thereon, as well as the distribution of the Website. The downloading,
electronic storage, processing and sale of the contents of the website or any part thereof
without the written consent of the Service Provider is prohibited.
The User expressly acknowledges that the Service is provided on an “as is” and “as available”
basis.
The data displayed on the website may not be valid in other countries. It is possible that in
some places their use or reading may be prohibited. The Service Provider cannot be held
responsible for cases where someone accesses the Sites from a place and uses the information
found in a way that is prohibited by local law.
Interpretative provisions
.
Operator/Service provider: the provider of the website dreamvalleycenter.com. For details, see
section 1.
User: the visitor/orderer/customer of the website.
Introduction
The introduction of the Service Provider is available here:
Registration/purchase The
Customer has the possibility to use the webshop without registration or as a registered
customer.
By purchasing/registering on the website, the User declares that he/she has read and accepted
the terms and conditions of these GTC and the Privacy Policy published on the website and
consents to the processing of data.
The User is obliged to provide his/her own real data during the purchase/registration. In the
event of false data or data that can be linked to another person provided during the
purchase/registration, the resulting electronic contract shall be null and void. The Service
Provider excludes its liability if the User uses its services on behalf of another person, using
the data of another person. The
Service Provider shall not be held liable for any delay in delivery or any other problems or
errors caused by the User’s incorrect and/or inaccurate data. The
Service Provider shall not be held liable for any damages resulting from the User forgetting
his password or from the password becoming accessible to unauthorized persons for any
reason not attributable to the Service Provider.
Products and services available for purchase
In the webshop, you can purchase publications by Béla Balogh and publications and products
recommended by Béla Balogh, as well as discounted tickets
for courses and predecessors, which are listed in the left-hand sidebar of the main page.
The products and services offered can be categorized as
Balogh Béla books
Lectures
Courses
The products displayed can be ordered online. The prices displayed for the products are in
HUF, include VAT as required by law, but do not include delivery charges. No extra
packaging costs are charged.
In the webshop, the Service Provider shall display the name and description of the products
in detail and shall display a photo of the products. The images displayed on the product data
sheets may differ from the actual product and may be used for illustrative purposes. We
cannot be held responsible for any discrepancy between the image displayed in the webshop
and the actual appearance of the product.
If a special price is introduced, the Service Provider will fully inform Users on the website
about the promotion and its exact duration.
If the Service Provider, despite all due care and diligence, displays an incorrect price on the
Webshop, in particular a price of “0” Ft or “1” Ft which is obviously incorrect, e.g.
significantly different from the generally accepted or estimated price of the product, or which
may be due to a system error, the Service Provider is not obliged to deliver the product at the
incorrect price, but may offer to deliver the product at the correct price, in the knowledge of
which the Customer may withdraw from the purchase.
In the case of an incorrect price, there is a striking discrepancy in value between the true
price of the product and the price indicated, which should be immediately apparent to the
average consumer. Pursuant to Act V of 2013 on the Civil Code (Civil Code), a contract is
concluded by the mutual and consensual expression of the will of the parties. If the parties
cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of
the will of the parties, the contract is not a valid contract, which would give rise to rights and
obligations. On this basis, an order confirmed at an incorrect/incorrect price shall be
considered as a void contract.
How to order
After registration, the User logs in to the webshop or can start shopping without registration.
If you wish to order downloadable content, you must register when ordering.
Select the products you wish to order, add them to the shopping cart, change the quantity if
necessary, enter some of the details requested in the order interface and click to confirm the
order.
The user can view the contents of the basket at any time by clicking on the “basket” icon.
If the User wishes to add more products to the cart, he/she can select the “add to cart” button.
If you do not wish to purchase any further products, you can check the number of items you
wish to purchase. Click on the “delete” icon to delete the contents of the basket. To finalise
the quantity, click on the “update basket” icon.
After that, the user can proceed by clicking on the “Order” button, where he has to specify
the delivery and payment method. Here it is possible to register or continue shopping as a
guest.
User enters the shipping and billing details, then the shipping and payment method, which are
of
the following types:
Payment on delivery: if the ordered product is delivered by courier service, the User shall pay
the total amount of the order to the courier in cash upon receipt of the ordered product(s).

SimplePay Payment Information and
Data Transfer Statement

I acknowledge that the following personal data stored by the data controller Balogh Béla e.v.
(2081 Piliscsaba, SZARKALÁB KÖZ 1.) in the user database of
https://dreamvalleycenter.com/ will be transferred to OTP Mobil Kft. as the data processor. The
following data are transferred by the data controller: name, telephone number, e-mail address,
billing address.

The nature and purpose of the data processing activities carried out by the processor can be
found in the SimplePay Privacy Notice at the following link: http://simplepay.hu/vasarlo-aff
After a successful purchase, SimplePay issues an authorisation number for the transaction,
which you should write down or print out the whole page. In the event of an unsuccessful
transaction, SimplePay will send an error message with the reason for the error.

Delivery cost:
the parcel service of dreamvalleycenter.com. We can deliver products that are not in stock
within the agreed delivery time. We do not charge any packaging costs, but the shipping costs
are the responsibility of the customer. The orders of our webshop are delivered by the courier
service of MPL a Magyar Posta. Parcels are delivered on working days between 8 am and 5
pm. If you are not at home during this period, it is advisable to specify a work address as the
delivery address (if available). Please note that we are not able to deliver to PO boxes. All
orders placed by post will be considered invalid and the customer will be informed
accordingly. The courier service will attempt to deliver the parcel twice, the cost of delivery
of parcels not received will be charged to the customer!
We deliver our products to your door within the whole country. Delivery charges.
Courier service: 1778 Ft
Remaining in the post: 1778 Ft
Postal point or parcel point tariff: 1778 Ft
In all cases, we will agree on the delivery time and the total amount to be paid by e-mail or
phone, which must be given to the courier in case of cash on delivery.
In case of errors or omissions in the products or prices in the webshop, we reserve the right to
correct them. In
such a case, we will inform the customer of the new details immediately after the
error has been detected or corrected. The User may then confirm the order once again or
withdraw from the contract.
The total amount to be paid will include all costs based on the order summary and
confirmation letter. The invoice is included in the package. The User is obliged to inspect the
parcel before the courier on delivery and, in the event of any damage to the products or
packaging, to request a report to be drawn up, and in the event of damage, not to accept the
parcel. The Service Provider will not accept any subsequent complaints without a report!
Parcels are delivered on working days between 8 am and 5 pm.
After entering the data, the User can send his order by clicking on the “order” button, but
before that he can check the data once again, send a comment with his order or send us an email with any other order-related requests.
Please note that sending the order is subject to payment!
Correction of data entry errors.
The User will receive an e-mail confirmation after sending the order. If this confirmation is
not received by the User within a reasonable period of time, depending on the nature of the
service, but no later than 48 hours after the User’s order has been sent, the User shall be
released from any obligation to make an offer or to enter into a contract. The order and its
confirmation shall be deemed to have been received by the Service Provider or the User when
it is made available to him. The Service Provider shall not be liable for confirmation if the
confirmation is not received in time because the User has entered an incorrect e-mail address
during registration or because the storage space of his account is full and he is unable to
receive messages.
Processing and fulfillment of orders Orders
are processed during business hours. It is possible to place an order outside the times
indicated as order processing times, if it is placed after the end of business hours, it will be
processed the following day. In all cases, the Service Provider’s customer service will confirm
electronically when it can process your order.
As a general rule, the delivery time is 7-9 working days from the date of confirmation. In all
cases, the delivery time and the total amount to be paid will be agreed by e-mail or by
telephone and, in the case of cash on delivery, will be given to the courier.
On the basis of the contract of sale, the Service Provider is obliged to transfer the ownership
of the goods, the User is obliged to pay the purchase price and take delivery of the goods.
If the seller is a business and the buyer is a consumer and the seller undertakes to deliver the
goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third
party designated by the buyer takes possession of the goods. The risk passes to the buyer at
the time of delivery to the carrier if the carrier has been engaged by the buyer, provided that
the carrier has not been recommended by the seller.
If the seller is an undertaking and the buyer is a consumer, the seller (in these GTC: the
Supplier) shall, unless otherwise agreed by the parties, make the goods
available to the buyer (the User) without delay after the conclusion of the contract, but no
later than thirty days after the conclusion of the contract.
In the event of a delay on the part of the Supplier, the User shall be entitled to set a grace
period. If the seller does not perform within the grace period, the buyer is entitled to withdraw
from the contract.
The User shall be entitled to withdraw from the contract without notice if
a) the Supplier has refused to perform the contract; or
(b) the contract should have been performed at the time agreed by the parties or by reason of
the recognisable purpose of the service and not at any other time.
If the Service Provider fails to fulfil its contractual obligation because the product specified in
the contract is not available, it shall immediately inform the User thereof and immediately
refund the amount paid by the User.
Right of withdrawal
Please be informed that the right of withdrawal provided for in Government Decree 45/2014
(26.II.) is only granted to customers who are consumers under the Civil Code. According to
the Civil Code. According to Article 8:1(1)(3) of the Consumer Protection Act, “consumer
means a natural person acting outside the scope of his/her profession, self-employment or
business activity.”
According to the provisions of Directive 2011/83/EU of the European Parliament and of the
Council and Government Decree No. 45/2014 (26.II.26.) on the detailed rules for contracts
between consumers and businesses, the Consumer may withdraw from the contract within 14
days of receipt of the ordered product without giving any reason and may return the ordered
product. In the absence of this information, the Consumer is entitled to exercise his right of
withdrawal until 1 year has elapsed.
The period for exercising the right of withdrawal shall expire 14 days after the date on which
the Consumer, or a third party other than the carrier and indicated by the Consumer, takes
delivery of the product.
The Consumer may also exercise his right of withdrawal during the period between the date
of conclusion of the contract and the date of receipt of the goods.
The cost of returning the product must be borne by the consumer; the undertaking has not
undertaken to bear this cost.
In the event of exercising the right of withdrawal, the consumer shall not be liable for any
costs other than the cost of returning the product, but the service provider may claim
compensation for material damage resulting from improper use.
The consumer shall not have the right of withdrawal in the case of a product which is not a
prefabricated product, which has been manufactured on the basis of instructions or at the
express request of the consumer, or a product which is clearly personalised for the consumer.
The
consumer may also not exercise his right of withdrawal
in the case of a contract for the provision of a service after the entire service has been
provided, if the business has begun the provision of the service with the consumer’s express
prior consent and the consumer has acknowledged that he will lose his right of withdrawal
after the entire service has been provided;
in respect of a product or service whose price or charge is subject to fluctuations in the price
or price which cannot be influenced by the business of the financial market and which are
possible even during the period during which the right of withdrawal may be exercised;
in respect of a perishable product or a product which is of short duration; a product in a
sealed package which, for health or hygiene reasons, cannot be returned after opening after
delivery; a
product which, by its nature, is inseparably mixed with other products after delivery; an
alcoholic beverage the real value of which depends on market fluctuations beyond the control
of the undertaking and the price of which was agreed between the
parties at the time of conclusion of the contract of
sale but the contract is to be performed only after the thirtieth day following the date of
conclusion; in the
case of a contract for the provision of services where the undertaking, at the express request of
the consumer, visits the consumer in order to carry out urgent repair or maintenance work;
for the sale of a copy of a sound or video recording or of computer software in sealed
packaging, if the packaging has been opened by the consumer after delivery;
for newspapers, periodicals and periodicals, with the exception of subscription contracts;
for contracts concluded at public auction;
a contract for the provision of accommodation, transport, the hiring of a private car, catering
or services related to leisure activities, other than for the provision of housing, where the
contract has a fixed deadline or period for performance;
in the case of digital content provided on a non-tangible medium, where the undertaking has
begun performance with the consumer’s express prior consent and the consumer has, at the
same time as giving that consent, acknowledged that he will lose his right of withdrawal once
performance has begun. The
Supplier shall reimburse the amount paid, including the delivery charges, to the Consumer
without undue delay, but within 14 days at the latest, following the
return of the goods/receipt of the
notice of withdrawal in accordance with the above legislation. The
refund shall be made by the same method of payment as that used for the original transaction,
unless the Consumer expressly agrees to another method of payment; no additional costs shall
be borne by the Consumer as a result of the use of this method of refund.
The Consumer shall return the goods or return them to the Supplier’s address without undue
delay and in any event no later than 14 days after the date on which the Supplier is notified of
his withdrawal from the contract.
In the event of withdrawal in writing, the consumer need only send the notice of withdrawal
within 14 days.
The Consumer shall comply with the time limit if he returns or surrenders the product(s)
before the expiry of the 14-day period.
The consumer bears only the direct cost of returning the product, unless the business has
agreed to bear this cost.
The Supplier shall not be obliged to reimburse the Consumer for any additional costs
resulting from the choice of a mode of transport other than the cheapest usual mode of
transport offered by the Supplier.
The Consumer shall be liable for depreciation of the goods only if it is due to handling other
than that necessary to determine the nature, properties and functioning of the goods. The
Supplier may withhold reimbursement until the goods(s)
have been returned or the Consumer has provided proof that they have been returned,
whichever is the earlier.
If the Consumer wishes to exercise his right of withdrawal, he may do so in writing (either by
using the enclosed form) or by telephone at one of the Service Provider’s contact details. In
the case of written notification by post, the date of posting will be taken into account, and in
the case of notification by telephone, the date of notification by telephone will be taken into
account. In the case of indications by post, the Service Provider will accept indications as
registered mail or parcels. The Consumer may return the ordered product to the Service
Provider by post or courier.
The Consumer must pay particular attention to the proper use of the product, as the
Consumer is liable for any damage resulting from improper use!
Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers
and businesses is available here.
Directive 2011/83/EU of the European Parliament and of the Council is available here
.
The right of withdrawal is only available to Users who are consumers within the meaning of
the Civil Code.
The right of withdrawal does not apply to a business, i.e. a person acting in the course of
his/her profession, self-employment or business activity.
The
procedure for exercising the right of withdrawal.
The Consumer may exercise his right of withdrawal within the time limit if he sends his
notice of withdrawal before the expiry of the 14th day following receipt of the product. In the
case of written withdrawal, it is sufficient to send the withdrawal notice within 14 days. In the
case of notification by post, the date of posting will be taken into account
, in the case of notification by email or fax, the date of sending the email or fax will be taken
into account.
In the event of withdrawal, the Consumer must return the ordered product to the Supplier’s
address without delay, but no later than 14 days from the date of notification of his
withdrawal. The deadline is deemed to have been met if the goods are sent before the 14-day
deadline (i.e. they do not have to arrive within 14 days). The Customer shall bear the costs
incurred in returning the goods as a result of exercising the right of withdrawal.
However, the Service Provider is not obliged to reimburse the Consumer for any additional
costs resulting from the choice of a mode of transport other than the cheapest usual mode of
transport offered by the Service Provider. The Consumer shall also exercise his right of
withdrawal during the period between the date of conclusion of the contract and the date of
receipt of the product.
In the case of the sale of several products, if the delivery of each product takes place on a
different date, the Customer may exercise the right of withdrawal within 14 days of the date
of receipt of the last product delivered or, in the case of products consisting of several lots or
items, of the last lot or item delivered.
Warranty, guarantee
Defective performance
The debtor is in default if the service does not meet the quality requirements laid down in the
contract or by law at the time of performance. The obligor is not in defect if the person
entitled knew of the defect at the time of the conclusion of the contract or should have known
of the defect at the time of the conclusion of the contract.
Any term in a contract between a consumer and a business which derogates from the
provisions of this Chapter relating to guarantees and warranties to the detriment of the
consumer shall be void.
Accessories warranty
In which cases can the User exercise the right to a warranty?
In the event of defective performance by the Service Provider, the User may assert a claim
for warranty against the Service Provider in accordance with the rules of the Civil Code.
What are the User’s rights under a warranty claim? The
User may, at his/her option, make the following warranty claims: repair or replacement,
unless the fulfilment of the claim chosen by the User is impossible or would involve
disproportionate additional costs for the company compared to the fulfilment of another
claim. If the repair or replacement is not requested or could not be requested, the User may
request a proportionate reduction in the price or have the defect repaired or replaced at the
expense of the undertaking or, as a last resort, may withdraw from the contract. The User may
transfer his right of warranty from one of his chosen rights to another, but the cost of such
transfer shall be borne by the User, unless it was justified or the enterprise gave a reason for
it.
What is the time limit for the User to claim under the warranty?
The User must notify the defect immediately after its discovery, but not later than two
months after the discovery of the defect. Please note,
however, that you may not claim for any damages beyond the two-year limitation period
from the date of performance of the contract.
Who can you claim against?
The User may assert a warranty claim against the Service Provider.
What other conditions are there for the enforcement of your rights under the warranty?
Within six months from the date of performance, there are no other conditions for the
enforcement of a warranty claim other than the notification of the defect, if the User proves
that the product or service was provided by the company operating the webshop. However,
after six months from the date of performance, the User shall be obliged to prove that the
defect discovered by the User existed at the time of performance.
Product Warranty
In which cases can the User exercise the right to a product warranty?
In the event of a defect in a movable item (product), the User may, at his/her option, claim
under either the accessories warranty or the product warranty.
What rights does the User have under a product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of the
defective product.
In which cases is the product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed
on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for the User to claim under the product warranty?
The User may claim under the product warranty within two years from the date of the
product’s placing on the market by the manufacturer. Once this period has expired, he loses
this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only enforce your product warranty claim against the manufacturer or distributor of
the movable item. The User must prove that the product is defective in order to make a
product warranty claim.
In which cases is the manufacturer (distributor) exempted from its product warranty
obligation?
The manufacturer (distributor) is only exempted from its product warranty obligation if it can
prove that:
– manufactured or placed the product on the market for purposes other than its business, or
– the defect was not detectable according to the state of science and technology at the time it
was placed on the market, or
– the defect in the product results from the application of a legal or regulatory requirement.
The manufacturer (distributor) only needs to prove one reason for exemption.
Please note that you may not claim both a warranty for accessories and a product warranty for
the same defect at the same time. However, if your product warranty claim is successful, you
may assert your accessories warranty claim against the manufacturer for the replaced product
or repaired part.
Good standing
In which cases can consumers exercise their right to a guarantee?
In the case of defective performance, the Service Provider is obliged to provide a warranty if
the user is a consumer, according to the Government Decree 151/2003 (IX. 22.) on the
mandatory warranty for certain consumer durables:
https://net.jogtar.hu/jr/gen/hjegy_doc.cgi?docid=a0300151.kor
What are the user’s rights under the warranty and within what time limits?
The warranty period is one year. The warranty period starts on the day of delivery of the
consumer goods to the consumer or, if the installation is carried out by the distributor or his
agent, on the day of installation.
When is a business exempted from its warranty obligation?
The Service Provider is only released from its warranty obligation if it proves that the cause
of the defect arose after performance. Please note that you may not make both a warranty and
a service warranty claim or a product warranty and a warranty claim for the same defect, but
that the consumer has rights under the warranty irrespective of the rights described in the
product and service warranty chapters.
The Service Provider shall not be liable for any damage caused by natural wear and tear/wear
and tear beyond the warranty period (professional life).
Furthermore, the Service Provider shall not be liable for damages resulting from faulty or
negligent handling, excessive use or other than specified influences or other improper use of
the products after the risk of damage has passed.
If the consumer claims for a replacement within three working days of the purchase
(installation) because of a defect in the consumer goods, the Service Provider shall replace the
goods, provided that the defect prevents the goods from being used as intended.
3-day replacement: if the consumer requests a replacement within three working days of the
purchase (installation) due to a defect in the consumer goods, the business may not claim
disproportionate additional costs pursuant to Section 6:159 (2) a) of Act V of 2013 on the
Civil Code, but is obliged to replace the consumer goods, provided that the defect prevents the
goods from being used as intended. The
procedure in the event of a warranty claim
In a contract between a consumer and a business, the agreement of the parties may not deviate
from the provisions of the Regulation to the detriment of the consumer.
The consumer is obliged to prove the conclusion of the contract (by means of an invoice or
even just a receipt). The
costs of fulfilling the warranty obligation are borne by the service provider (Civil Code, §
6:166).
The service provider is obliged to keep a record of the warranty or guarantee claim notified to
him by the consumer.
A copy of the record shall be made available to the consumer without delay in a verifiable
manner.
If the service provider is unable to declare the enforceability of the consumer’s warranty or
guarantee claim at the time of its notification, it shall notify the consumer of its position
within five working days in a verifiable manner, including the reasons for the refusal and the
possibility of recourse to the conciliation body in the event of refusal of the claim.
The service provider shall keep the minutes for three years from the date of their recording
and shall produce them at the request of the supervisory authority.
The Supplier must endeavour to carry out the repair or replacement within a maximum of
fifteen days.
Warranty and guarantee claims under the consumer contract shall be governed by the
provisions of Decree 19/2014 (IV. 29.) NGM.
Limitation of liability, dispute resolution
The information on the Website is provided for information purposes only, the Service
Provider shall not be liable for the accuracy and completeness of the information. The Service
Provider shall endeavour to provide accurate and authentic information, but shall not be liable
for any damages resulting from the information.
The Service Provider shall not be liable for any damages, primarily caused by computer
viruses, to the User’s computer equipment or other property caused by accessing or using the
System or opening harmful content. The Service Provider shall also not be liable for the
unavailability or slow operation of the System due to the fault of the Internet Service
Provider. The
use of the Webshop and the use of the Services implies the User’s knowledge and acceptance
of the
risks and limitations of the
Internet. The User acknowledges that he/she must assess any risks associated with the use of
the Services and must ensure the safe use of his/her computer and the protection of the data
stored on it.
The Service Provider will endeavour to do so, but cannot guarantee the fault-free and
uninterrupted operation of the webshop or that access to the service will be uninterrupted or
error-free. The User acknowledges that, due to the characteristics of the Internet, the
continuous operation of the service may be interrupted despite the prior knowledge and
intention of the Service Provider. Subject to the annual availability (99%), the Service
Provider is entitled to suspend the Service partially or completely for system maintenance or
other security reasons without any prior notice or information to the Users.
The Service Provider shall only be liable for damages caused by unlawful conduct for which
it is responsible in accordance with the relevant provisions of the Civil Code.
If, as a result of
war, rebellion, terrorist act, strike, accident, fire, blockade, flood, natural disaster, serious
disturbance of energy supply or other unforeseeable and unavoidable event (force majeure)
beyond the control of the User or the Service Provider, one of them is unable to fulfil a
contractual obligation, that person shall not be liable for any loss or damage caused by such
event.
Miscellaneous Provisions The
Service Provider shall be entitled to engage the services of an intermediary to fulfil its
obligations. He shall be fully liable for his wrongful conduct as if he had committed the
wrongful act himself. The
invalidity, illegality or unenforceability of any part of these Terms and Conditions shall not
affect the validity, legality or enforceability of the remaining parts.
If the Service Provider fails to exercise any right under these Terms and Conditions, the
failure to exercise such right shall not be deemed a waiver of such right. No waiver of any
right shall be valid unless expressly stated in writing. The fact that the Service Provider does
not strictly adhere to a material term or condition of the Terms and Conditions on one
occasion does not mean that it waives its right to insist on strict adherence to that term or
condition in the future.
The Service Provider and the User shall attempt to settle their disputes amicably. If this does
not lead to a result, clause 2.4 shall prevail.
Complaints handling policy
Our Store aims to fulfil all orders to the customer’s full satisfaction and in a satisfactory
quality. If the User nevertheless has a complaint regarding the contract or its performance,
he/she may communicate his/her complaint by telephone, e-mail or letter.
The Service Provider will immediately investigate the oral complaint and remedy it as
necessary. If the customer does not agree with the handling of the complaint or if it is not
possible to investigate the complaint immediately, the Service Provider shall immediately
take a record of the complaint and its position on the complaint and shall provide the
customer with a copy of the record.
The Service shall reply to the written complaint in writing within 30 days. It shall state the
reasons for its rejection of the complaint. The Service Provider shall keep a record of the
complaint and a copy of the reply for five years and shall present it to the supervisory
authorities at their request.
The Consumer may lodge a complaint with the
consumer
protection authority.
Contact details of the district offices: http://jarasinfo.gov.hu
In case of a complaint, the Consumer has the possibility to contact a conciliation body, the
contact details of which can be found here:
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: (76) 501-525, (76) 501-500
Fax number: (76) 501-538
Name: Mariann Mátyus
E-mail address: bkmkik@mail.datanet.hu;
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Address for correspondence: 7602 Pécs, Pf. 109.
Phone number: (72) 507-154
Fax number: (72) 507-152
Name: Dr. József Bodnár
E-mail address: bekelteto@pbkik.hu;
Békés County Conciliation Board
Address: 5601 Békéscsaba, Penza ltp. 5.
Telephone numbers (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
Name: Dr. László Bagdi
E-mail address: bmkik@bmkik.hu;
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: (46) 501-091, 501-870
Fax number: (46) 501-099
Name: Dr. Péter Tulipán
E-mail address: kalna.zsuzsa@bokik.hu;
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: bekelteto.testulet@bkik.hu;
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number (62) 554-250/118 ext.
Fax number: (62) 426-149
Name: László Dékány, Zoltán Jerney
E-mail address: bekelteto.testulet@csmkik.hu;
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: (22) 510-310
Fax number: (22) 510-312
Name: László Kirst
E-mail address: fmkik@fmkik.hu;
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: (96) 520-202; 520-217
Fax number: (96) 520-218
Name: László Horváth
E-mail address: bekeltetotestulet@gymskik.hu;
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Phone number: (52) 500-749
Fax number: (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: info@hbkik.hu;
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Postal address: 3301 Eger, Pf. 440.
Phone number: (36) 416-660/105 ext.
Fax number: (36) 323-615
Name: Mrs Pintér Mrs Dobó Tünde
E-mail address: tunde@hkik.hu;
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Phone number: (56) 510-610
Fax number: (56) 370-005
Name: Dr. Dr. Judit Lajkóné Vígh
E-mail address: kamara@jnszmkik.hu;
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: (34) 513-010
Fax number: (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: kemkik@kemkik.hu;
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/a
Phone number: (32) 520-860
Fax number: (32) 520-862
Name: Dr. Erik Pongó
E-mail address: nkik@nkik.hu;
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2. floor 240.
Phone number: (1)-269-0703
Fax number: (1)-269-0703
Name: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Website address: www.panaszrendezes.hu
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna utca 6.
Phone number: (82) 501-000
Fax number: (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: skik@skik.hu;
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone numbers (42) 311-544, (42) 420-180
Fax number: (42) 311-750
Name: Katalin Görömbeiné Dr. Balmaz
E-mail address: bekelteto@szabkam.hu;
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number: (74) 411-661
Fax number: (74) 411-456
Name: Tibor Mátyás
E-mail address: kamara@tmkik.hu;
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: (94) 312-356
Fax number: (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: pergel.bea@vmkik.hu
Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Phone number: (88) 429-008
Fax number: (88) 412-150
Name: Dr. László Óvári
E-mail address: vkik@veszpremikamara.hu
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone number: (92) 550-513
Fax number: (92) 550-525
Name: dr. Csaba Koczka
E-mail address: zmbekelteto@zmkik.hu
The conciliation body is responsible for settling consumer disputes out of court. The
conciliation body’s task is to attempt to reach an agreement between the parties to resolve the
consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that
consumer rights are enforced in a simple, quick, efficient and cost-effective manner. At the
request of the consumer or the Supplier, the conciliation body shall advise the consumer on
the rights and obligations of the consumer.
In the case of cross-border consumer disputes relating to online sales or online service
contracts, only the conciliation body attached to the Budapest Chamber of Commerce and
Industry is competent to handle the dispute.
The Consumer may use the EU online dispute resolution platform in case of a complaint. To
use the
platform, you need to register simply on the European Commission’s system by clicking here.
After logging in, the consumer can then submit his complaint via the online website
http://ec.europa.eu/odr. The
service provider is obliged to cooperate in the conciliation procedure by sending his reply to
the conciliation body and by ensuring the participation of a person authorised to negotiate a
settlement at the hearing. If the head office or place of business is not registered in the county
of the chamber of conciliation which operates the territorially competent conciliation body,
the obligation of cooperation of the business includes offering the possibility of a written
settlement in accordance with the consumer’s request.
Copyright
As the website dreamvalleycenter.com is a copyrighted work, it is prohibited to download
(reproduce), retransmit to the public, use in any other way, store electronically, process and
sell the content or any part of the content of the website www.dreamvalleycenter.com without
the written consent of the Service Provider.
Even with written consent, any material from the dreamvalleycenter.com website and its
database may only be copied by reference to the website in question.
The Service Provider reserves all rights to all elements of its service, its domain names, the
secondary domain names formed from them and its Internet advertising space.
It is prohibited to adapt or reverse engineer the content of the dreamvalleycenter.com website
or parts thereof; to create user IDs and passwords in an unfair manner; to use any application
that allows the dreamvalleycenter.com website or any part thereof to be modified or indexed.
The name dreamvalleycenter.com is protected by copyright and may not be used for any
purpose other than for referencing without the prior written consent of the Service Provider.
Any unauthorised use will result in criminal and civil penalties. The Service Provider may
claim, among other things, the cessation of the infringement and compensation for damages in
accordance with the general rules of the Civil Code. In the event of copyright infringement,
the Service Provider shall apply for a notarial certification of facts, the amount of which shall
also be charged to the infringing user.
Data protection
https://alomvolgykozpont.hu/wp-content/uploads/2021/10/adatkezelesi-tajekoztato.pdf
Relevant legislation
Fundamental Law of Hungary
Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of
Information (Infotv.)
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information
Society Services (eKertv.)
Act C of 2003 on Electronic Communications (Eht.)
Act CXIX of 1995 on the Management of Name and Address Data for Research and Direct
Marketing Purposes (Kknyt.)
Act XLVIII of 2008 on the Basic Conditions and Certain Restrictions of Commercial
Advertising (Reklámtv.)
Government Decree 45/2014 (II. 26.) on the Detailed Rules of Contracts between Consumers
and Businesses
Budapest, 17 May 2018.